Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experience working with builders and trade contractors. Including figures and graphs to enhance the text, this book contains simple language, using residential construction industry terminology to improve understanding of continuous improvement concepts and practices. No previous math background is required, making it suitable for all levels.
Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts
Thursday, September 29, 2011
Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety
Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experience working with builders and trade contractors. Including figures and graphs to enhance the text, this book contains simple language, using residential construction industry terminology to improve understanding of continuous improvement concepts and practices. No previous math background is required, making it suitable for all levels.
Tuesday, September 27, 2011
Customer Service for Home Builders
A successful customer service program helps you close slaes and get referrals. With its forms, checklists, documents, and resource guide, this book provides teh tools you need to give your customer service program new life. Start managing customers' experiences instead of just reacting to issues that customers raise.
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